Frequently asked questions

WHAT WOULD YOU LIKE TO KNOW?

NanoBT VS. RFID

RFID and NanoBT, or Nano Bluetooth tags, are wireless tracking technologies that can be affixed to individual items and identify them.

The RFID tags commonly in use do not have an internal power source; they receive energy from readers (receivers) and must be scanned in order to operate. When scanned, tags provide snapshot data (i.e. data from the moment the tags were scanned) to the readers, and from there to the retailer’s inventory management dashboard. Unlike RFID, NanoBT tags continuously and automatically transmits data, so retailers can have 24/7 real-time tracking.

NanoBT is a newer, active technology that utilizes Bluetooth communication to identify every item in stock. These advanced, battery-free tags collect energy continuously from readers and store it locally, so they can operate independently without the need for concurrent readers or batteries. The automatic stream of data to a cloud-based platform provides real-time visibility and higher location accuracy.

NanoBT tags track item location and movement. This in combination with AI-based analytics is translated into a map of real-time customer behavior in the store: what customers view, pick up, try on, and buy or abandon before checkout. The real-time traceability and automation provide transparency for easier inventory management and more efficiency in store operations. The tags also contain anti-theft capabilities and work with standard EAS systems for loss prevention.

Tracking item location in the store space or fitting room with RFID is virtually impossible. Only NanoBT tags can currently offer real-time item location that is refined to tracking in small zones and down to the shelf level.

Real-time Tracking & Traceability

Yes!  This is a standard capability of our solution and a core part of the recommendations and insights we provide, including Nexite’s ability to delineate between items on display on the sales floor vs. in stockroom, set metrics for replenishment, and measure activities like customer engagement with merchandise.

During onboarding, we name the zones  (backroom/sales floor level) and define what is considered the backroom. We leverage machine learning and store fingerprinting to identify where products are in the store, including whether they are in the backroom or on the shop floor. We do not need shielding in order to achieve this, as do other radio-based technologies like RFID.

Yes! Once an item is marked for ecommerce, the system flags it as ‘ecommerce’ and unavailable for sale in that store. We can also automatically identify the best store to use for ecommerce fulfillment by identifying in which store that specific style or color has low conversion, to avoid losing sales from stores where it converts well.

The platform is built around supporting balancing inventory between stores. We not only tag these items as ‘unavailable for sale’ on the sales floor – we can even recommend which items to transfer based on the potential value of a style or category and its likelihood to sell in a specific store. When such an item is in a store where it’s a bad fit, we’ll recommend a transfer to a store where it is more likely to move.

Nexite offers item-level inventory management. You can see merchandise location, availability and performance in real time! We offer all the operational benefits of RFID with absolutely no manual intervention – no more scans or counts.

Tagging

Tagging during pilot stage is done at store with a 3rd party provider. The entire store is tagged over a matter of days and then new incoming merchandise is tagged at arrival. Once in rollout mode, tagging is in DC or the factory where preprinted tags arrive to be sewn in or attached to via hang-tags.

We work with global label distributors to deliver your labels and tags at your factories in the same processes that RFID labels work. 

Nexite NanoBT tags tags arrive printed with price label and already paired with SKU assignment for tagging at
factory or DC.

INSTALLATION, PILOT & ROLLOUT

No. Tags come preprinted or as part of your item kit, removing the need for Nexite hardware at factories.

Yes. Through the pilot and until rollout is complete (and even after, if the retailer chooses) both technologies can coexist. 

After the initial pilot of 3 stores, we design a rollout plan that fits your needs, leveraging tagging at DC or factory according to your preferences. 

Once in rollout mode, tagging is moved to either DC or factory where preprinted tags arrive to be sewn in or attached to via hang-tags. Our global service provider will work with you to implement and onboard each store throughout the rollout.

Mapping the store floor

Yes! We can automatically identify when a style is moved from one location to another. We can make recommendations for each area or ‘zone’ on the item level – for example, pointing out when item is not in the ideal zone for conversion and should be moved.

Zones are determined at onboarding, and can be configured. Our baseline recommendation is to set each fixture as a unique zone.

We generate a unique money map for each store that identifies how each zone (and how each item in a zone) contribute to different KPIs (sales, conversion, views, etc.).

This capability is part of the infrastructure data for many of the recommendations and insights we provide, including which styles to suggest while customers are trying on clothes, and which styles need to be tried on in order to increase sales.

Customer experience

NanoBT tags allow interaction with a customer’s mobile device (after opt-in), creating personalized in-store shopping experiences that can increase engagement and basket size. 

We offer frictionless mobile self-checkout. Additionally, our tags include anti-theft security capabilities and can replace security tags, so no tags need to be removed during purchase. With just a few taps, customers can buy items on their phones and walk out without triggering security alarms, or ever needing to engage a store employee.

After the initial pilot, we design a rollout plan and expand to more stores with tagging at DC and then into full rollout with tagging at DC or factory.

Once in rollout mode, tagging is moved to either DC or factory where preprinted tags arrive to be sewn in or attached to via hang-tags. Our global service provider will work with you to implement and onboard each store throughout the rollout.

Unlock store performance
with real-time customer journey insights

Security & loss prevention

We have security embedded in our tag to work with your existing EAS gates and alert you when someone leaves the store without paying.  Once Nexite tags are sewn into the items, there’s the additional benefit of anti-tamper functionality (identifying when a tag is removed from the item, anywhere in the store) .

We can identify the moment an item stops transmitting or stops moving from within the store. This helps stores identify the products, locations and times when the store is most at risk; create a database of new offenders, and learn to identify new types of theft.

We use existing EAS gates, but eliminate the need for separate security tags.

Since NanoBT technology meets global Bluetooth standards and incorporates encryption and secure communication protocols built into the chip, it protects privacy and information better than standard RFID technology.

TechNICAL & Customer Support

Pulling data from the label ordering system, Nexite printers print the pre-determined data like barcodes, text and graphics using a standard printing process.

Nexite works with global service providers to distribute and maintain the hardware while also providing first and second line level of support.

Nexite works with global service providers to provide first and second line level of support. Our customer success team is always available to ensure the continuity and value delivery of our solution.